Returns & Exchanges

At Monos, we want you to travel with confidence, which is why we offer a 100-day trial period for all luggage and a 30-day return window for bags and accessories. If your gear isn't the perfect fit for your journey, we'll help you exchange it or provide a full refund, minus a return shipping fee.

1

Initiate Your Request

Visit our online Returns Portal and enter your order number and zip code to start the process for an exchange or refund.

2

Print Your Label

Once your return is authorized, we will email you a prepaid shipping label and a packing slip to include inside your box.

3

Package Your Items

Place the items in their original packaging, ensuring all tags are attached and the product is in its original, unused condition.

4

Drop Off and Track

Drop off your package at the designated carrier location; your refund will be processed within 10-14 business days of arriving at our warehouse.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing